f111 Privacy Policy

1 Introduction

f111 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. As a platform that handles financial transactions and personal account data, we recognise that privacy is a fundamental concern for our players. This Privacy Policy sets out in clear, plain English what data we collect from you, why we collect it, how long we keep it, who we share it with, and what you can do to exercise control over your own information.

This Policy should be read alongside our Terms & Conditions, which form part of the overall agreement governing your use of the f111 platform. Where this Policy uses the same defined terms as the Terms & Conditions (such as "Account", "Player", "BST"), those definitions apply here equally.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The effective date at the top of this document will be updated accordingly. Where changes are material, we will endeavour to notify registered players via their account email address prior to the changes taking effect.

2 Personal Data We Collect

f111 collects only the personal data necessary to provide our services, maintain account security, and fulfil our legal obligations. The categories of personal data we may collect include:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are at least 21 years of age).
• Nationality and country of residence.
• Username chosen at registration.
• National ID number, passport number, or equivalent identifier (collected during KYC verification).

2.2 Contact Data

• Email address — used for account communications, security alerts, and promotional messaging where consent has been given.
• Mobile phone number — used for account verification, transaction notifications, and two-factor authentication.
• Residential address — collected during KYC verification and used for identity confirmation purposes.

2.3 Financial & Transaction Data

• Payment method details including bKash wallet number, Nagad wallet number, Rocket account, Upay account, or Visa/Mastercard partial card details (card number is masked; full card numbers are not stored by f111).
• Deposit amounts, withdrawal amounts, and transaction timestamps.
• Account balance history and wagering activity records.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP data.
• Device type, operating system, and browser information.
• Session duration, pages visited, games played, and in-platform navigation patterns.
• Login timestamps and session activity logs.

2.5 Communications Data

• Records of communications between you and f111 support staff, including live chat transcripts, email correspondence, and support ticket content.
• Feedback, complaints, and dispute records.

3 How We Collect Your Data

f111 collects personal data through the following channels and methods:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated technical collection: Data collected automatically when you access the f111 platform, including IP address, device identifiers, browser type, and session behaviour, through cookies and server logs.
• Payment processors: Transaction confirmation data relayed to f111 by payment providers including bKash, Nagad, Rocket, Upay, and card processing partners, to confirm deposit and withdrawal status.
• Identity verification providers: Where f111 uses a third-party KYC or identity verification service to cross-check the documents you submit, that service may provide us with a verified status result and any flags arising from the check.
• Fraud prevention and compliance services: f111 may receive data from fraud detection or anti-money laundering screening services where a transaction or account activity is flagged for review.

4 Purposes of Processing

f111 processes your personal data for the following specific purposes:

5 Legal Basis for Processing

f111 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account creation, transaction processing, and customer support. Without this data, we cannot provide our services to you.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, fraud prevention requirements, and age verification mandates.
• Legitimate interests: Processing undertaken in f111's legitimate interest to maintain platform security, prevent fraud, improve our services, and protect the integrity of our gaming environment — provided these interests do not override your fundamental rights.
• Consent: Processing for which you have provided explicit, informed consent — most notably the sending of promotional communications and marketing messages. You may withdraw this consent at any time by contacting [email protected].

6 Data Sharing & Disclosure

f111 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

6.1 Service Providers

f111 engages carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and card processors), identity verification and KYC service providers, cloud infrastructure and server hosting providers, customer support software providers, and fraud detection and anti-money laundering screening services. All service providers are contractually required to process your data only on f111's behalf and in accordance with our instructions. They are not permitted to use your data for their own purposes.

6.2 Game Content Providers

Certified game studios and providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive your anonymised session identifier to facilitate game rounds. These providers do not receive your full identity details or financial data; they interact only with the session token necessary to deliver the game experience.

6.3 Legal and Regulatory Disclosure

f111 may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent agencies where required to do so by applicable law, court order, or in response to a legitimate legal process. We will endeavour to notify you of any such disclosure where we are legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring involving f111, your personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify affected players in advance and ensure that any transferred data remains subject to protections equivalent to those in this Privacy Policy.

7 Data Retention

f111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your registered account being open and active on the f111 platform.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the relevant transaction, in accordance with standard anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the verification process, whichever is later.
• Communications and support records: Retained for up to 3 years from the date of the communication, to facilitate dispute resolution and quality assurance.
• Technical and usage logs: Retained for up to 12 months in identifiable form, after which they may be aggregated and anonymised for platform analytics purposes.
• Self-exclusion records: Retained indefinitely to prevent re-registration by players who have requested permanent self-exclusion under f111's Responsible Gaming policy.

When personal data is no longer required and no legal retention obligation applies, f111 will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

8 Cookies & Tracking Technologies

The f111 platform uses cookies and similar technologies (including local storage and session tokens) to operate core platform functions and improve the player experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your logged-in session, remember your language and region settings, and prevent cross-site request forgery attacks. These cookies cannot be disabled without impacting platform functionality.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate and interact with the f111 platform — such as which pages are most visited and how long sessions last. This data is used to improve platform performance and user experience. No individual player is identified through this data.
• Functional Cookies: These cookies remember your preferences, such as game display settings or notification choices, to deliver a personalised experience on return visits.

f111 does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent some platform features from working correctly.

9 Data Security

f111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the f111 platform.
• Encrypted storage of sensitive data fields including passwords (stored as salted cryptographic hashes, never in plain text) and payment identifiers.
• Role-based access controls limiting internal access to personal data to only those f111 personnel with a demonstrable operational need.
• Regular security assessments and penetration testing of platform infrastructure.
• Secure, geographically resilient server infrastructure with automated intrusion detection and alerting.
• Staff training and confidentiality obligations for all personnel with access to player data.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, f111 will notify affected players as promptly as practicable and will take all reasonable steps to contain and remediate the breach.

10 Your Data Rights

As a player on the f111 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered username and a description of your request. We will respond within a reasonable timeframe and no later than 30 calendar days from receipt of your request.

• Right of Access: You have the right to request a copy of the personal data that f111 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account profile corrections can also be made directly through your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to exceptions where retention is required by law (for example, financial records subject to AML retention obligations) or where the data is necessary to defend a legal claim.
• Right to Restrict Processing: You may request that f111 restrict the processing of your data in specific circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Object: Where f111 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

11 Children & Underage Players

The f111 platform is strictly intended for adults aged 21 and above. f111 does not knowingly collect personal data from any individual under the age of 21. Registration is conditioned on the Player confirming they meet the minimum age requirement, and f111 may request documentary proof of age at any time.

If f111 discovers or has reason to believe that a registered account belongs to a person under the age of 21, that account will be immediately suspended, any winnings will be voided, and the personal data associated with the account will be securely deleted in so far as is consistent with legal retention obligations. If you believe a person under 21 has registered on f111, please report this to [email protected] immediately.

12 Third-Party Links

The f111 platform does not intentionally include links to third-party websites. In the event that any reference to a third-party service appears in platform content, f111 is not responsible for the privacy practices or content of that third party. This Privacy Policy applies solely to the f111 platform at https://f111.io. Players who interact with third-party payment providers such as bKash, Nagad, or Rocket are also subject to those providers' own privacy policies and terms of service when using their respective applications or interfaces to process transactions.

13 Updates to This Privacy Policy

f111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or platform features. The updated Policy will be published at https://f111.io/privacy-policy with a revised effective date at the top of the document.

Where changes are material — meaning they significantly affect how we use your data or the rights available to you — we will provide notice to registered players via their account email address at least 14 days before the revised Policy takes effect. For non-material changes (such as clarifications of existing practices or corrections of typographical errors), the updated Policy will be effective immediately upon publication.

We encourage you to review this Privacy Policy periodically to stay informed about how f111 protects your data. Continued use of the f111 platform after a revised Policy has taken effect constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or f111's handling of your personal data, please contact our support team using the details below:

When contacting us regarding a data rights request, please include your registered account username, the nature of your request, and any relevant details to help us locate and process your data efficiently. f111 is committed to responding to all privacy-related enquiries with care and transparency.